Is there anything you are curious to find out about Positive Card? Click on Frequently Asked Questions and have no questions in your mind!
What is Positive Card?
Positive Card is a loyalty card which enables its holder to earn points for fuel and PO/gas purchases at Petrol Ofisi stations, get free fuel and PO/gas with the points earned, and make payments without leaving the car thanks to the Pay & Go function activated by pairing the Positive Card with all Visa & Master Card credit cards.
Is Positive Card Program available in all stations?
The Positive Card Program is operative in approximately 1,500 stations with the Positive Card logo.
What should I do to have a Positive Card?
In order to have a Positive Card, the only thing you need to do is to get a Positive Card from a Petrol Ofisi fuel station and sending it to the officials. When you get your Positive Card, you need to activate it in order to start earning points by sending the following SMS to 7627: type AKTIF, leave a space, type the 16-digit card number on Positive Card, leave a space, type your NAME and SURNAME again leaving a space between them.
How are points earned?
Points are earned for fuel and PO/gas purchases made using Positive Card.
When do I start earning points?
To start earning points, you must activate your card by sending an SMS to 7627.
What is activation via SMS?
When you receive your Positive Card, you should activate your card by sending an SMS to 7627 to start earning points.
Type AKTIF, leave a space, type the 16-digit card number on Positive Card, leave a space, type your NAME AND FAMILY NAME again leaving a space between them, send your text to 7627.
For example, the text of a customer named Mehmet Yılmaz, whose card number is 7000-1900-7000-1900, will be as follows: "Aktif 7000190070001900 Mehmet Yılmaz."
After the customer sends the activation SMS to 7627, the system will send the customer an SMS with a 4-digit card password.
SMS text to be sent to the customer by the system: ‘Your activation was successful. Your card password is xxxx. Please do not forget to fill out the Positive Card Application Form!’
You will use your password when you use your points, and you make online transactions on our website.
Can't I earn points if I don't activate my Positive Card?
You cannot earn points if you do not activate your card by sending your information via an SMS to 7627. Also, you cannot benefit from the campaigns offered via with Positive Card.
How can I get information on points earned?
You can get information about the points earned for a purchase or in total via the POS terminals at Petrol Ofisi stations, by logging in our website, or by contacting our Call Center (0800 2110229 or 0555 6755555).
Who can apply for Positive Card?
Anyone who is 18 years of age or older and who has a Turkish number can apply to Positive Card.
Do we need to pay any fee to get Positive Card?
No fee is applied to get a Positive Card.
How can I contact the PO Hotline?
You can contact the Petrol Ofisi Customer Relations Hotline at 0 800 211 02 29 or 0 555 675 55 55.
Can AutoMatic customers get a Positive Card?
Automatic customers are excluded from the program.
What should I do if my Positive Card is lost or stolen?
You should contact Petrol Ofisi Hotline (0 800 211 02 29 or 0 555 675 55 55) to inactivate your Positive Card After you receive your new Positive Card from a Petrol Ofisi station included in the program and fill out the application form, you must transfer the points on your previous card to your new card.
Can customers earn points in the station if they do not have Positive Card with them?
No. Positive Card must be presented to earn points.
Is there a password for Positive Card?
The Customer must have a Positive Card password to benefit from the campaigns. Positive Card password is the password that is sent to your mobile phone after you have activated your card by sending an SMS to 7627 (AKTIF, 16-digit card number on Positive Card, NAME and SURNAME, leaving a space between them).
What can Positive Card holders do with the points earned?
Positive Card holders may purchase free fuel and PO/gas with the points they have accumulated.
How can I redeem my Positive Points?
You can get gifts via POS terminals at Petrol Ofisi stations.
Can points on different Positive Cards be combined to earn a gift?
Can points on different Positive Cards be combined to earn points? Free fuel or PO/Gas?
Can I use my Positive Card as a credit card?
Positive Card is not a payment card. Positive Card is a loyalty card which enables you to earn points, whether you pay cash or by credit card.
How does Pay&Go & Pass work?
Positive Card and credit cards can be paired via the bank menu of İş Bank POS devices or on petrolofisi.com.tr; it is enough to do the pairing once.
Please click here.
Is there a limit on the number of credit cards to be paired with Positive Card?
Customers can pair with Positive Card as many credit cards as they wish.
Which credit cards can be paired with Positive Card?
Credit cards from all banks can be paired with Positive Card. (Amex credit card cannot be paired.)
Does Positive Card work with the last paired card?
Positive Card is linked to the last paired credit card.
How can the owners of a paired Positive Card keep track of their spendings?
Following each purchase, spending info will be automatically sent to the customer via SMS. In addition, the details of the transaction can be followed from the monthly statement of the paired credit card.
Is it mandatory to pair the credit card with Positive Card?
No. Pairing with credit cards is optional.
Is Positive Card safe?
Positive Card is a contactless card with RFID (Radio Frequency Identification) technology, and it cannot be copied. When payment is made by Positive Card, the customer receives an SMS on his/her mobile phone.
What to do to unsubscribe from the Positive Card program?
A customer who wishes to unsubscribe from the Positive Card program should contact the Call Center to notify their request and should return the Positive Card to a station. There is no cash refund for the accumulated points.