CONTACT

Communication Channels

Petrol Ofisi Lubricants Customer Services is the first contact point for communicating all your requests, expectations and after-sales operational issues. You can contact us via our communication channels.

• 0 850 339 19 19
• madeniyag@petrolofisi.com.tr
• www.myportal.com.tr

Order Placement and
Monitoring

Submit your orders easily via myPOrtal or by using our e-mail address ormine@petrolofisi.com.tr. The entire ordering process is monitored from order placement to product delivery.

Recording of Notifications

All of your requests and expectations are recorded and evaluated. A notification number is shared with you to show that your requests and expectations have been recorded. You can follow any developments regarding your notification using this number.

Evaluation and Detailed Investigation

Your requests are evaluated in accordance with the principles of neutrality and customer satisfaction.

With our products and processes, we aim to carry out all the necessary investigations related to your requests and put in place a timely solution that will ensure your satisfaction.

Matters requiring detailed investigation and field inspection are finalized by our expert units.

Problem Solving and
Notifying

It is the first priority of our company to finalize your requests and expectations in the fastest way possible within targeted periods.

All your requests are evaluated and finalized in line with our company's principle of transparency.

You are informed when your requests have been resolved.

The request process continues until you are satisfied with the solution.

Continuous Improvement

We consider and implement the feedback received by our company as an opportunity to continuously improve all our business processes.