Communication Channels
Petrol Ofisi Lubricants Customer Services is the first contact point for communicating all your requests, expectations and after-sales operational issues. You can contact us via our communication channels.

- 0 850 339 19 19
- madeniyag@petrolofisi.com.tr
- www.myportal.com.tr


Order Placement and
Monitoring
Submit your orders easily via myPOrtal or by using our e-mail address ormine@petrolofisi.com.tr. The entire ordering process is monitored from order placement to product delivery.




Recording of Notifications
All of your requests and expectations are recorded and evaluated. A notification number is shared with you to show that your requests and expectations have been recorded. You can follow any developments regarding your notification using this number.



Evaluation and Detailed Investigation
Your requests are evaluated in accordance with the principles of neutrality and customer satisfaction.






Problem Solving and
Notifying
It is the first priority of our company to finalize your requests and expectations in the fastest way possible within targeted periods.





Continuous Improvement
We consider and implement the feedback received by our company as an opportunity to continuously improve all our business processes.

